Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

Email

When should I complain?

Before you complain to us, you must try and solve your problem with the public body concerned. If they have an appeals process, please use this first. If this does not resolve the problem and you feel that the public body has not treated you fairly, then contact us.

Make your complaint as soon as possible. You should complain within 12 months of:

  • the decision or action taken by the public body, or
  • the date of the decision of their complaints or appeals process.

When you make a complaint, try to give us as much information as possible, including copies of any letters or e-mails and reference numbers.