Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

What Can I Complain About?

Generally speaking you can complain about the administrative actions of the public bodies which are open to investigation by the Ombudsman.

The following are typical examples of what people may complain about:

entitlement to old age and retirement pensions administered by the Department of Social and Family Affairs;
disputes about income tax credits granted by the Revenue Commissioners;
entitlement to higher education grants administered by the Department of Education and Science;
entitlement to livestock grants administered by the Department of Agriculture and Food;
entitlement to local authority housing;
disputes about the medical card scheme administered by the Health Service Executive.

If you read the Ombudsman's Annual Reports or the Sample Cases published elsewhere on this website you will see how the Ombudsman has helped people from many different walks of life to resolve their complaints.

If it turns out that the Ombudsman cannot deal with your particular complaint we provide Links to other complaint handling bodies which may be able to help you.