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The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lr. Leeson Street, Dublin 2.
Tel: +353-1-639 5600
Lo-call: 1890 223030
Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie
Annual Report of the Ombudsman 2004
05.07.2005 Annual Report of the Ombudsman 2004
The Ombudsman, Emily O'Reilly, has today published her Annual Report for 2004. This report covers Emily O'Reilly's first full year in office since taking up duty as Ombudsman on 1 June 2003. The Ombudsman reports annually to the Oireachtas and the general public on the work of the Office and on issues and cases of interest arising during the year. The 2004 report is of particular importance as it marks the twentieth anniversary of the Office of the Ombudsman in Ireland and in it she calls for the office to be given constitutional status.
Chapter 1
Chapter 2
Chapter 2 - The Ombudsman and Older People
Chapter 2 - Department of Agriculture and Food - Rural Environment Protection Scheme
Chapter 2 - Department of Social and Family Affairs - Carer's Allowance
Chapter 2 - South Western Area Health Board - Medical Card
Chapter 2 - Western Health Board - Housing Aid for the Elderly Scheme
Chapter 2 - East Coast Area Health Board - Nursing Home Fees
Chapter 3 - Selected Cases
Civil Service
Chapter 3 - Office of the Revenue Commissioners - Dispute Over Bogus Non-Resident Account
Chapter 3 - Department of Agriculture and Food - Farm Improvement Grant Refused
Chapter 3 - Department of Education and Science - Enrolment Application Refused
Chapter 3 - Department of Education and Science - Compensation for Loss of Purchasing Power
Chapter 3 - Department of Social and Family Affairs - Deserted Wife’s Allowance Refused
Chapter 3 - Department of Social and Family Affairs - Arrears of Invalidity Pension Refused
Local Authorities
Chapter 3 - Galway County Council - Planning Objection Rejected
Chapter 3 - Dublin City Council - Misleading Signs Lead to Parking Fine
Chapter 3 - North Tipperary County Council - Unreasonable Use of Statutory Powers
Chapter 3 - Tipperary Town Council - Housing Application Refused
Chapter 3 - Wexford County Council - Planning Administration Procedures Amended Health Boards
Health Boards
Chapter 3 - Midland Health Board - Application for Domiciliary Care Allowance Refused
Chapter 3 - Northern Area Health Board - Dispute Over Scope of Nursing Home Subvention
Chapter 3 - North Eastern Health Board - Entitlement to Nursing Home Subvention Refused
Chapter 3 - North Western Health Board - Complaint Over Inadequate Service
Chapter 4 - The Year in Review
Business Planning Activity in 2004
Chapter 4 - Client Service Charter
Chapter 4 - Relations with Public Bodies within Remit
Chapter 4 - Internal Customer Service
Chapter 4 - Induction Training
Chapter 4 - Rewards and Motivation
Chapter 4 - Training and Development Strategy
Chapter 4 - Better Financial Management and Accountability
Chapter 4 - The Official Languages Act 2003
Chapter 4 - Civil Service Performance Verification Group
Local Authorities
Chapter 4 - Twentieth Anniversary Conference
Chapter 4 - The Ombudsman’s Remit
Chapter 4 - The Civil Service Code of Standards and Behaviour
Chapter 4 - Public Access and Awareness
Chapter 4 - Visitors to my Office
Chapter 4 - Notices issued under Section 7 of the Ombudsman Act, 1980
Issues Arising from Individual Complaints
Chapter 4 - Nursing Home Charges
Chapter 4 - Blind Welfare Allowance
Chapter 4 - Insurance Protection for Local Authority Mortgage Holders
Chapter 4 - Health Declaration for Mortgage Protection
Chapter 4 - Charges for Planning Documents
Chapter 4 - Honouring Commitments
Chapter 4 - Tax Relief for Drivers with Disabilities
Chapter 4 - Refund of PRSI Contributions
Chapter 5
1. Overview of 2004 Complaints
2. 10 Year Trend of Valid Complaints Received
3. Analysis of Valid Complaints Received in 2004
4. Three Year Comparison - Valid Complaints Received
5. Civil Service - Valid Complaints Received in 2004
6. Local Authorities - Valid Complaints Received in 2004
7. Health Boards - Valid Complaints Received in 2004
8. An Post - Valid Complaints Received in 2004
9. (i) Department of Transport - Breakdown by Main Categories of Complaint Received in 2004
9. (j) Department of Foreign Affairs - Breakdown by Main Categories of Complaint Received in 2004
10. Local Authorities - Breakdown by Main Categories of Complaint Received in 2004
11. Health Boards - Breakdown by Main Categories of Complaint Received in 2004
12. Valid Complaints Received by County in 2004
13. Analysis of Complaints Completed in 2004
14. Civil Service - Complaints Completed in 2004
15. Local Authorities - Complaints Completed in 2004
16. Health Boards - Complaints Completed in 2004
17. An Post - Complaints Completed in 2004
18. Analysis of Invalid Complaints Received in 2004
Chapter 6
2004 Annual Report Text Download (rtf, 837 kb)
2004 Annual Report PDF (For Users with Dialup Access) Download (pdf, 1,085 kb)
2004 Annual Report PDF (For Users with Broadband Access) Download (pdf, 4,449 kb)
