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Annual Report of the Ombudsman 1995

Chapter Six - Statistics

Statistics

Complaints within Jurisdiction - CIVIL SERVICE

	B/F	REC	O.H.	RES	A.P.	DIS.	WD.	N.U.	CLOSED	C/F
Social Wel.	130	574	704	74	165	121	7	183	550	154
Revenue	41	116	157	21	18	39	0	41	119	38
Environment	14	32	46	3	6	6	0	18	33	13
Agriculture	101	192	293	34	59	26	2	82	203	90
Education	26	81	107	15	8	7	0	31	61	46
Others	40	81	121	12	25	16	2	34	89	32
TOTAL	352	1076	1428	159	281	215	11	389	1055	373

Breakdown by Category of Totals Completed for Certain Departments

SOCIAL WELFARE
Unemployment Assistance	91
Old Age Pension	77
Disability Benefit	58
Unemployment Benefit	38
Equal Treatment Arrears	24
Lone Parent Allowance	24
Invalidity Pension	21
Occupational Injury Benefit	21
PRSI	20
Widow's Pension	18
Fuel Allowance	15
Retirement Pension	15
Deserted Wife's Allowance	13
Free Telephone Rental	13
Free Electricity Allowance	12
Survivors' Contributory Pension	10
Disablement Pension	9
Carer's Allowance	7
Treatment Benefit	7
Family Income Supplement	6
Free Travel	6
Pre-Retirement Allowance	6
Child Benefit	3
Insurability	3
Deserted Husband's Allowance	1
Living Alone Allowance	1
Maternity Benefit	1
Pay Related Benefit	1
Miscellaneous	29
TOTAL	550

REVENUE COMMISSIONERS
Income Tax	72
Customs & Excise	22
Value Added Tax	7
Capital Gains Tax	1
No Reply to Correspondence	1
Use Of Irish	1
Miscellaneous	15
TOTAL	119

AGRICULTURE
Headage & Other Livestock Grants	154
Milk Quota	12
Farm Development Grants	11
Land Commission	5
Forest Premium Scheme	4
No Reply To Correspondence	2
Miscellaneous	15
TOTAL	203

EDUCATION
Higher Education Grants	23
School Transport	19
No Reply to Correspondence	8
School Buildings	2
Special Education Facilities	2
Miscellaneous	7
TOTAL	61

Complaints within Jurisdiction - LOCAL AUTHORITIES

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Carlow	9	11	20	1	5	1	1	6	14	6
Cavan	2	6	8	1	1	-	-	2	4	4
Clare	1	10	11	4	4	-	-	1	9	2
Cork Corp.	5	13	18	2	3	-	-	10	15	3
Cork County	14	38	52	15	3	2	1	18	39	13
Donegal	26	15	41	4	9	3	1	19	36	5
Dublin Corp.	28	63	91	19	18	1	-	23	61	30
Fingal	5	14	19	9	3	1	-	2	15	4
Sth Dublin County	5	17	22	4	6	2	-	6	18	4
Dún Laoghaire	10	22	32	7	7	-	-	13	27	5
Galway Corp.	6	6	12	1	-	-	-	6	7	5
Galway County	13	25	38	9	4	4	-	7	24	14
Kerry	20	17	37	6	8	-	-	15	29	8
Kildare	16	17	33	8	6	-	-	7	21	12
Kilkenny	3	4	7	1	1	-	-	5	7	-
Laois	10	17	27	4	5	1	1	7	18	9
Leitrim	2	12	14	1	3	2	-	3	9	5
Limerick Corp.	2	12	14	4	2	1	-	3	10	4
Limerick County	0	11	11	4	2	1	-	3	10	1
Longford	4	14	18	2	3	4	-	5	14	4
Louth	8	9	17	-	6	1	-	7	14	3
Mayo	26	17	43	5	2	2	-	3	12	31
Meath	12	11	23	3	7	1	-	9	20	3
Monaghan	5	5	10	3	2	2	-	3	10	-
Offaly	5	14	19	3	1	1	-	11	16	3
Roscommon	3	19	22	2	3	5	-	6	16	6
Sligo	6	12	18	3	4	2	-	3	12	6
Tipperary (NR)	4	11	15	2	1	1	-	3	7	8
Tipperary (SR)	1	7	8	5	-	-	-	1	6	2
Waterford Corp.	7	17	24	6	7	1	-	5	19	5
Waterford County	4	5	9	1	1	-	-	5	7	2
Westmeath	6	9	15	2	-	3	-	6	11	4
Wexford	4	9	13	3	-	-	-	3	6	7
Wicklow	6	8	14	6	-	-	-	3	9	5
TOTAL	278	497	775	150	127	42	4	229	552	223

Access to Information on the Environment
B/F from 1994	18
Received in 1995	30
On Hand for 1995	48
Resoved	25
Assistance Provided	7
Discontinued	0
Withdrawn	0
Not Upheld	10
Closed	42
C/F to 1996	6

Breakdown by category of total completed

LOCAL AUTHORITIES
Housing Allocation & Transfers	80
Planning Enforcement	64
Housing Repairs	49
Roads/Traffic	46
Access to Information on the Environment	38
Housing Loans & Grants	34
Service Charges	32
Planning Administration	28
Housing Sales	25
Failure to reply to Correspondence	18
Motor Taxation/Driver Licensing	17
Sewerage/Drainage	17
Water Supply	17
Acquisition of Land/Rights	16
Housing Rents	14
Rates	11
Waste Disposal	8
Use Of Irish	7
Traveller's Rights	6
Burial Grounds	4
Derelict Sites	2
Control of Dogs	1
Transfer of Title	1
Miscellaneous	17
TOTAL	552

Complaints within Jurisdiction - HEALTH BOARDS

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	TOTAL COMPLETED	C/F
Eastern	24	110	134	11	31	26	2	14	84	50
Midland	1	35	36	1	9	10	-	4	24	12
Mid-Western	7	36	43	4	6	7	-	6	23	20
North Eastern	1	14	15	2	3	1	-	2	8	7
North Western	2	19	21	3	6	3	-	2	14	7
South Eastern	7	40	47	-	6	8	1	7	22	25
Southern	19	48	67	4	15	15	1	10	45	22
Western	12	43	55	3	11	8	-	10	32	23
TOTAL	73	345	418	28	87	78	4	55	252	166

Breakdown by category of total completed

HEALTH BOARDS
Supplementary Welfare Allowance		88
- rent and mortgage allowances	45
- exceptional needs payments	24
- back to school - cloth\footwear allowance	3
- diet allowances	3
- miscellaneous	13
Disabled Persons Maintenance Allowance		39
Health Services (General)		33
- medical cards	20
- access to medical records	5
- miscellaneous	8
Hospital Services (General)		22
- nursing homes/long-stay	8
- miscellaneous	9
- hospital charges	3
- waiting lists	2
Domicilary Care Allowance		12
Dental Services		8
No Reply to Correspondence		8
Social Work Services		6
Hospital Services (Psychiatric)		4
Drugs Refund Scheme		3
Fostering		2
Delay In Service		1
Disabled drivers		1
Home Help		1
Treatment Abroad		1
Use Of Irish		1
Miscellaneous		22
TOTAL		252

Complaints within Jurisdiction - TELECOM ÉIREANN

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Accounts	69	196	265	43	5	24	1	115	188	77
Quality of Service	6	9	15	2	5	-	1	5	13	2
Request for Guarantor	2	3	5	1	1	-	-	2	4	1
Provision of Service	2	9	11	3	4	-	-	1	8	3
Standard Charges	5	6	11	2	-	1	-	6	9	2
Other	13	38	51	10	9	9	-	10	38	13
TOTAL	97	261	358	61	24	34	2	139	260	98

Complaints within Jurisdiction - AN POST

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Delivery of Correspondence	5	34	39	4	12	1	-	18	35	4
Savings Service	-	19	19	-	5	2	-	1	8	11
TV Licence	-	3	3	-	1	-	-	2	3	-
Use of Irish	-	2	2	-	-	-	-	-	-	2
Miscellaneous	4	13	17	1	5	1	-	9	16	1
TOTAL	9	71	80	5	23	4	-	30	62	18

Geographical Distribution of Complaints within Jurisdiction received in 1993

COUNTY
Carlow	28
Cavan	25
Clare	56
Cork	268
Donegal	48
Dublin	566
Galway	134
Kerry	74
Kildare	58
Kilkenny	42
Laois	53
Leitrim	31
Limerick	95
Longford	45
Louth	34
Mayo	116
Meath	62
Monaghan	14
Offaly	62
Roscommon	66
Sligo	53
Tipperary	84
Waterford	68
Westmeath	60
Wexford	51
Wicklow	40
Outside Republic	17
TOTAL	2250

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