• You are here:
• Home /
• Publications /
• Annual Reports /
• Annual Report of the Ombudsman 1996

Annual Report of the Ombudsman 1996

Chapter Five - Statistics

Statistics

Complaints within Jurisdiction - CIVIL SERVICE

	B/F	REC	O.H.	RES	A.P.	DIS.	WD.	N.U.	CLOSED	C/F
Social Wel.	154	653	807	57	119	160	7	265	608	199
Revenue	38	138	176	14	30	12	8	46	110	66
Environment	13	27	40	5	5	5	1	15	31	9
Agriculture	90	220	310	23	22	43	5	79	172	138
Education	46	105	151	19	13	22	1	60	115	36
Others	32	85	117	15	40	8	3	33	99	18
TOTAL	373	1228	1601	133	229	250	25	498	1135	466

Breakdown Category of Totals Completed for Social Welfare

Old Age Pension	107
Unemployment Assistance	98
Disability Benefit	58
Unemployment Benefit	35
Lone Parent Allowance	29
Equal Treatment Arrears	26
PRSI	26
Invalidity Pension	22
Widow's Pension	18
Free Telephone Rental	14
Carer's Allowance	13
Disablement Pension	12
Retirement Pension	12
Treatment Benefit	11
Deserted Wife's Allowance	10
Fuel Allowance	10
Child Benefit	9
Survivor's Contributory Pension	9
Occupational Injury Benefit	7
Free Travel	6
Pre-Retirement Allowance	5
Family Income Supplement	4
Free Electricity Allowance	4
Free Schemes	3
Disability Allowance	2
Insurability	2
Living Alone Allowance	2
Maternity Benefit	2
Use Of Irish	2
Pay Related Benefit	1
DPMA	1
Miscellaneous	48
TOTAL	608

Breakdown Category of Totals Completed for Revenue Commissioners

Income Tax	78
Customs & Excise	18
Value Added Tax	4
No reply to correspondence	2
Capital Acquisitions Tax	1
Use Of Irish	1
Miscellaneous	6
TOTAL	110

Breakdown Category of Totals Completed for Agriculture, Food and Forestry

Headage & Other Livestock Grants	122
Milk Quota	13
No Reply To Correspondence	6
Land Commission	4
Farm Development Grants	3
R.E.P. Scheme	2
Miscellaneous	22
TOTAL	172

Breakdown Category of Totals Completed for Education

Higher Education Grants	36
School Transport	21
Fees	16
No Reply to Correspondence	11
Delay	5
School Buildings	2
Special Education Facilities	1
Use of Irish	1
Miscellaneous	22
TOTAL	115

Breakdown Category of Totals Completed for Environment

New House Grant	10
Access to Information on the Environment	5
Driving Test	4
Motor Tax\Licence	5
Housing Loans & Grants	2
First Registration	1
No Reply to Correspondence	1
Miscellaneous	3
TOTAL	31

Complaints within Jurisdiction - LOCAL AUTHORITIES

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Carlow	6	2	8	0	2	0	0	4	6	2
Cavan	4	9	13	2	4	2	0	4	12	1
Clare	2	5	7	1	1	1	0	2	5	2
Cork Corp.	3	10	13	2	1	1	1	7	12	1
Cork County	13	38	51	9	9	4	0	15	37	14
Donegal	5	40	45	10	6	7	0	12	35	10
Dublin Corp.	30	66	96	24	16	6	0	24	70	26
Fingal	4	10	14	1	4	2	0	4	11	3
South Dublin County	4	31	35	7	5	6	0	14	32	3
D�n Laoghaire/ Rathdown	5	18	23	6	4	2	0	7	19	4
Galway Corp.	5	11	16	0	2	3	0	5	10	6
Galway County	14	17	31	2	7	4	0	5	18	13
Kerry	8	28	36	5	8	5	0	13	31	5
Kildare	12	22	34	4	9	2	0	8	23	11
Kilkenny	0	18	18	3	3	2	0	4	12	6
Laois	9	36	45	6	5	1	0	13	25	20
Leitrim	5	3	8	1	2	0	0	4	7	1
Limerick Corp.	4	17	21	3	7	4	0	4	18	3
Limerick Co.	1	14	15	1	4	4	0	3	12	3
Longford	4	7	11	2	3	1	0	2	8	3
Louth	3	8	11	4	5	1	0	0	10	1
Mayo	31	42	73	6	9	7	1	34	57	16
Meath	3	16	19	2	2	2	0	9	15	4
Monaghan	0	2	2	2	0	0	0	0	2	0
Offaly	3	4	7	1	2	0	0	0	3	4
Roscommon	6	5	11	1	1	2	0	1	5	6
Sligo	6	6	12	0	3	2	0	3	8	4
Tipperary (NR)	8	7	15	1	1	0	0	8	10	5
Tipperary (SR)	2	10	12	4	1	1	0	3	9	3
Waterford Corp.	5	25	30	4	4	2	0	8	18	12
Waterford County	2	7	9	2	2	1	0	2	7	2
Westmeath	4	9	13	3	1	1	0	1	6	7
Wexford	7	13	20	6	3	1	0	5	15	5
Wicklow	5	13	18	5	4	1	0	3	13	5
TOTAL	223	569	792	130	140	78	2	231	581	211

Breakdown Category of Totals Completed for Local Authorities

Housing Allocation & Transfers	98
Planning Enforcement	70
Housing Repairs	62
Roads/Traffic	49
Housing Rents	42
Planning Administration	35
Housing Sales	33
Service Charges	32
Motor Taxation/Driver Licensing	27
Housing Loans & Grants	22
No reply to Correspondence	18
Water Supply	18
Sewerage/Drainage	16
Rates	11
Access to Information on the Environment	9
Waste Disposal	9
Acquisition of Land/Rights	4
Transfer of Title	4
Derelict Sites	3
Use Of Irish	3
Burial Grounds	2
Travellers' Rights	2
Control of Dogs	1
Parks/Open Spaces	1
Miscellaneous	10
TOTAL	581

Complaints within Jurisdiction - HEALTH BOARDS

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Eastern	50	98	148	26	30	25	2	30	113	35
Midland	12	28	40	1	9	9	1	5	25	15
Mid-Western	20	35	55	16	8	9	2	15	50	5
North Eastern	7	14	21	4	2	3	1	5	15	6
North Western	7	22	29	2	4	9	3	5	23	6
South Eastern	25	36	61	11	11	9	4	16	51	10
Southern	22	101	123	18	28	30	4	18	98	25
Western	23	77	100	7	21	19	0	9	56	44
TOTAL	166	411	577	85	113	113	17	103	431	146

Breakdown Category of Totals Completed for Health Boards

Supplementary Welfare Allowance		156
- rent and mortgage allowances	49
- exceptional needs payments	31
- diet allowances	3
- back to school - clothing/footwear allowance	8
- miscellaneous	65
Health Services (General)		55
- medical cards	47
- access to medical records	3
- miscellaneous	5
Disabled Person's Maintenace Allowance		45
Hospital Services (General)		32
- nursing homes/long-stay	18
- hospital charges	4
- waiting lists	3
- miscellaneous	7
Home Births		21
No Reply to Correspondence		20
Dental Services		17
Domicilary Care Allowance		14
Child Care		10
Fostering		5
Housing Aid for the Elderly		5
Mental Health Services		4
Drugs Refund Scheme		3
Home Help		3
Motorised Transport Grant		2
Social Work Services		2
Treatment Abroad		2
Use Of Irish		2
Miscellaneous		33
TOTAL		431

Complaints within Jurisdiction - TELECOM �IREANN

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Accounts	77	200	277	70	22	21	2	75	190	87
Quality of Service	2	4	6	2	1	0	0	2	5	1
Request for Guarantor	2	1	3	1	0	1	0	0	2	1
Provision of Service	3	16	19	5	6	1	1	0	13	6
Standard Charges	1	13	14	2	1	0	2	6	11	3
Other	13	38	51	10	8	9	1	9	37	14
TOTAL	98	272	370	90	38	32	6	92	258	112

Complaints within Jurisdiction - AN POST

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Delivery of Correspondence	4	26	30	1	8	1	0	9	19	11
Savings Service	11	19	30	3	13	4	0	9	29	1
TV Licence	0	4	4	0	0	4	0	0	4	0
Use of Irish	2	0	2	1	1	0	0	0	2	0
Miscellaneous	1	7	8	1	5	0	0	1	7	1
TOTAL	18	56	74	6	27	9	0	19	61	13

Geographical Distribution of Complaint within Jurisdiction received in 1996

COUNTY
Carlow	21
Cavan	19
Clare	39
Cork	329
Donegal	117
Dublin	596
Galway	165
Kerry	125
Kildare	48
Kilkenny	85
Laois	103
Leitrim	21
Limerick	121
Longford	19
Louth	33
Mayo	186
Meath	59
Monaghan	17
Offaly	38
Roscommon	26
Sligo	26
Tipperary	88
Waterford	88
Westmeath	40
Wexford	51
Wicklow	54
Outside Republic	22
TOTAL	2536

Back to contents