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Annual Report of the Ombudsman 1997

Chapter Six - Statistics

Statistics

Complaints within Jurisdiction - CIVIL SERVICE

	B/F	REC	O.H.	RES	A.P.	DIS.	WD.	N.U.	CLO SED	C/F
Social C & FA.	199	1007	1206	88	307	274	9	250	928	278
Revenue	66	135	201	16	41	29	2	60	148	53
Environment & Loc Govt	9	25	34	3	4	3	0	15	25	9
Agriculture & Food	138	223	361	15	41	50	4	92	202	159
Education &Science	36	135	171	21	16	33	1	42	113	58
Others	18	107	125	12	36	10	1	21	80	45
TOTAL	466	1632	2098	155	445	399	17	480	1496	602

Breakdown Category of Totals Completed for Social Community & Family Affairs

Old Age Pension	227
Unemployment Assistance	96
Disability Benefit	83
Unemployment Benefit	48
PRSI	43
Widows's Pension	40
One Parent Family Payment	38
Free Schemes	35
Disability Allowance	34
Survivor's Contributory Pension	28
Back to Work Allowance	26
Disablement Pension	24
Carer's Allowance	24
Invalidity Pension	22
Deserted Wifes's Allowance	19
Fuel Allowance	18
Equal Treatment Arrears	17
Retirement Pension	14
Family Income Supplement	12
Living Alone Allowance	7
Student's Summer Job Scheme	7
Pre-Retirement Allowance	6
Maternity Benefit	6
Occupational Injury Benefit	5
Child Benefit	4
Treatment Benefit	4
No reply to correspondence	4
Blind Person's Pension	3
Use of Irish	3
Miscellaneous	31
TOTAL	928

Breakdown Category of Totals Completed for Revenue Commissioners

Income Tax	111
Customs & Excise	15
No reply to correspondence	5
Value Added Tax	2
Capital Gains Tax	2
Inheritance Tax	2
Residential Property Tax	1
Stamp Duty	1
Use Of Irish	1
Miscellaneous	8
TOTAL	148

Breakdown Category of Totals Completed for Agriculture and Food

Headage & Other Livestock Grants	140
Land Commission	9
Milk Quota	8
No Reply To Correspondence	7
Compensation Losses	7
Early Retirement Scheme	6
Farm Development Grants	2
R.E.P. Scheme	2
Forest Premium Scheme	2
Delay	1
Miscellaneous	18
TOTAL	202

Breakdown Category of Totals Completed for Education and Science

Higher Education Grants	42
School Transport	17
No Reply to Correspondence	12
Special Education Facilities	3
Recheck of Exam	3
Fees	2
Delay	2
Use of Irish	2
School Buildings	1
Miscellaneous	29
TOTAL	113

Breakdown Category of Totals Completed for Environment and Local Government

New House Grant	9
Housing Loans & Grants	4
Motor Tax\Licence	4
Register of Electors	2
Delay	2
No Reply to correspondence	1
Planning Enforcement	1
Driving Test	1
Miscellaneous	1
TOTAL	25

Complaints within Jurisdiction - LOCAL AUTHORITIES

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Carlow	2	6	8	3	0	2	0	0	5	3
Cavan	1	15	16	1	1	3	0	7	12	4
Clare	2	19	21	7	3	2	0	1	13	8
Cork Corp.	1	15	16	4	2	2	0	5	13	3
Cork County	14	42	56	7	9	10	0	14	40	16
Donegal	10	19	29	6	5	4	0	13	18	11
Dublin Corp.	26	85	111	42	18	10	1	26	97	14
Fingal	3	28	31	7	6	4	0	7	24	7
South Dublin County	3	20	23	4	3	2	0	5	14	9
D�n Laoghaire/ Rathdown	4	36	40	13	7	3	1	7	31	9
Galway Corp.	6	32	38	6	11	3	0	10	30	8
Galway County	13	37	50	10	7	4	0	14	35	15
Kerry	5	29	34	10	3	4	0	10	27	7
Kildare	11	20	31	8	7	3	0	4	22	9
Kilkenny	6	9	15	3	5	2	0	3	13	2
Laois	20	24	44	13	12	4	0	10	39	5
Leitrim	1	6	7	0	1	1	0	3	5	2
Limerick Corp.	3	24	27	5	5	5	0	8	23	4
Limerick Co.	3	9	12	3	3	1	0	5	12	0
Longford	3	8	11	6	1	2	0	1	10	1
Louth	1	49	50	7	10	7	0	13	37	13
Mayo	16	33	49	7	6	4	0	13	30	19
Meath	4	24	28	4	7	6	0	2	19	9
Monaghan	0	13	13	1	1	1	0	4	7	6
Offaly	4	7	11	3	0	1	0	6	10	1
Roscommon	6	5	11	5	0	2	0	2	9	2
Sligo	4	9	13	3	0	1	0	4	8	5
Tipperary (NR)	5	18	23	5	4	4	1	5	19	4
Tipperary (SR)	3	9	12	2	2	3	0	2	9	3
Waterford Corp.	12	15	27	6	5	2	0	10	23	4
Waterford County	2	10	12	1	2	2	0	3	8	4
Westmeath	7	13	20	3	4	1	0	8	16	4
Wexford	5	35	40	13	10	4	0	5	32	8
Wicklow	5	38	43	9	10	9	2	6	36	7
TOTAL	211	761	972	227	170	118	5	226	746	226

Breakdown Category of Totals Completed for Local Authorities

Housing Allocation & Transfers	129
Housing Repairs	108
Planning Enforcement	105
Roads/Traffic	70
Planning Administration	41
Housing Loans & Grants	35
Housing Sales	34
Motor Taxation/Driver Licensing	31
No reply to Correspondence	27
Service Charges	23
Housing Rents	20
Sewerage/Drainage	19
Water Supply	18
Waste Disposal	11
Access to Information on the Environment	10
Rates	10
Register of Electors	9
Transfer of Title	7
Use Of Irish	7
Acquisition of Land/Rights	6
Parks/Open Spaces	6
Travellers' Rights	4
Derelict Sites	4
Burial Grounds	3
Parking Fines	2
Miscellaneous	7
TOTAL	746

Complaints within Jurisdiction - HEALTH BOARDS

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Eastern	35	138	173	22	44	15	3	40	124	49
Midland	15	28	43	4	14	4	0	13	35	8
Mid-Western	5	31	36	5	16	2	2	3	28	8
North Eastern	6	49	55	7	16	4	1	10	38	17
North Western	6	18	24	5	3	4	0	8	20	4
South Eastern	10	39	49	8	8	9	2	7	34	15
Southern	25	58	83	10	10	15	3	17	55	28
Western	44	42	86	13	29	12	2	12	68	18
TOTAL	146	403	549	74	140	65	13	110	402	147

Breakdown Category of Totals Completed for Health Boards

Supplementary Welfare Allowance	158
- rent and mortgage allowances		65
- exceptional needs payments		39
- diet allowances		1
- back to school - clothing/footwear allowance		12
- miscellaneous		41
Health Services (General)	47
- medical cards		31
- access to medical records		4
- miscellaneous		12
Hospital Services (General)	41
- nursing homes/long-stay		27
- hospital charges		6
- waiting lists		1
- miscellaneous		10
Dental Services		33
Disabled Person's Maintenace Allowance		19
Child Care		18
Domicilary Care Allowance		13
No Reply to Correspondence		10
Housing Aid for the Elderly		6
Mental Health Services		6
Medical Appliances		4
Drugs Refund Scheme		4
Drugs Cost Subvention Scheme		3
Treatment Abroad		3
Home Births		2
Mobility Allowance		2
Home Help		2
Motorised Transport Grant		1
Miscellaneous		27
TOTAL		402

Complaints within Jurisdiction - TELECOM �IREANN

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Accounts	87	181	268	36	16	23	3	117	195	73
Quality of Service	1	11	12	2	1	2	0	1	6	6
Request for Guarantor	1	0	1	1	0	0	0	0	1	0
Provision of Service	6	15	21	7	2	1	0	3	13	8
Standard Charges	3	10	13	3	5	1	0	4	13	0
Other	14	45	59	13	7	7	0	13	40	19
TOTAL	112	262	374	62	31	34	3	138	268	106

Complaints within Jurisdiction - AN POST

	B/F	REC	O.H.	RES	A.P.	DIS.	WD	N.U.	CLOSED	C/F
Delivery of Correspondence	11	27	38	1	9	4	0	20	34	4
Savings Service	1	24	25	4	7	4	0	6	21	4
TV Licence	0	1	1	0	0	1	0	0	1	0
Use of Irish	0	4	4	0	0	0	0	1	1	3
Miscellaneous	1	12	13	0	0	4	0	8	12	1
TOTAL	13	68	81	5	16	13	0	35	69	12

Geographical Distribution of Complaint within Jurisdiction received in 1997

COUNTY
Carlow	41
Cavan	86
Clare	76
Cork	349
Donegal	87
Dublin	742
Galway	240
Kerry	91
Kildare	82
Kilkenny	52
Laois	67
Leitrim	18
Limerick	136
Longford	25
Louth	122
Mayo	123
Meath	75
Monaghan	64
Offaly	48
Roscommon	36
Sligo	49
Tipperary	110
Waterford	106
Westmeath	41
Wexford	110
Wicklow	111
Outside Republic	39
TOTAL	3126

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