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Annual Report of the Ombudsman 1998

Chapter Six - Statistics

1. Overview of 1998 Complaints

	Overview of 1998 Complaints
Complaints
Received in 1998	3,779
Outside jurisdiction	903
Total within jurisdiction	2,876
Carried forward from 1997	1,093
Total on hands for 1998	3,969
Completed in 1998	3,052
Carried forward to 1999	917

2. 10 Year Trend of Valid Complaints Received

3. Analysis of Valid Complaints Received in 1998

4. Three Year Comparision - Valid Complaints Received

5. Civil Service - Valid Complaints in 1998

	Brought forward from 1997	Received in 1998	On hands for 1998
Social, Community and Family Affairs	278	786	1,064
Agriculture and Food	159	198	357
Education and Science	58	143	201
Revenue	53	123	176
Environment and Local Government	9	25	34
Health and Children	4	19	23
Land Registry	0	15	15
Marine and Natural Resources	7	14	21
Justice, Equality and Law Reform	5	11	16
Enterprise, Trade and Employment	2	12	14
Office of Public Works	0	10	10
Others	27	40	67
TOTAL	602	1,396	1,998

6. Local Authorities - Valid Complaints in 1998

	Brought forward from 1997	Received in 1998	On hands for 1998
Carlow	3	4	7
Cavan	4	10	14
Clare	8	16	24
Cork Corp.	3	16	19
Cork County	16	35	51
Donegal	11	34	45
Dublin Corp.	14	59	73
D�n Laoghaire - Rathdown	9	23	32
Fingal	7	33	40
Galway Corp.	8	24	32
Galway County	15	24	39
Kerry	7	27	34
Kildare	9	14	23
Kilkenny	2	8	10
Laois	5	41	46
Leitrim	2	10	12
Limerick Corp.	4	20	24
Limerick County	0	18	18
Longford	1	6	7
Louth	13	14	27
Mayo	19	41	60
Meath	9	13	22
Monaghan	6	9	15
Offaly	1	9	10
Roscommon	2	12	14
Sligo	5	15	20
South Dublin	9	31	40
Tipperary (NR)	4	9	13
Tipperary (SR)	3	16	19
Waterford Corp.	4	21	25
Waterford County	4	6	10
Westmeath	4	23	27
Wexford	8	18	26
Wicklow	7	31	38
TOTAL	226	690	916

Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures

7. Health Boards - Valid Complaints in 1998

	Brought forward from 1997	Received in 1998	On hands for 1998
Eastern	49	159	208
Midland	8	50	58
Mid-Western	8	47	55
North Eastern	17	23	40
North Western	4	29	33
South Eastern	15	36	51
Southern	28	73	101
Western	18	65	83
TOTAL	147	482	629

8. Telecom �ireann and An Post - Valid Complaints in 1998

	Brought forward from 1997	Received in 1998	On hands for 1998
Telecom �ireann	106	227	333
An Post	12	81	93
TOTAL	118	308	426

9. Department of Social, Community and Family Affairs
Breakdown by Main Categories of Complaints Received in 1998

10. Department of Agriculture and Food
Breakdown by Main Categories of Complaints Received in 1998

11. Department of Education and Science
Breakdown by Main Categories of Complaints Received in 1998

12. Revenue Commisioners
Breakdown by Main Categories of Complaints Received in 1998

13. Department of the Environment and Local Government
Breakdown by Main Categories of Complaints received in 1998

14. Department of Health and Children
Breakdown by Main Categories of Complaints Received in 1998

15. Local Authorities
Breakdown by Main Categories of Complaints Received in 1998

Housing		282
- Allocations & Transfers	101
- Repairs	73
- Loans & Grants	51
- Sales	43
- Rents	14
Planning		162
- Enforcement	118
- Administration	44
Roads/Traffic		65
Delay / Failure to reply		45
Motor Tax & Driver Licence		24
Service Charges		19
Sewerage & Drainage		17
Water Supply		16
Waste Disposal		9
Acquisition of land/rights		9
Air and Noise Pollution		8
Rates		7
Access to Info. on the Environment		5
Miscellaneous		22
TOTAL		690

16. Health Boards
Breakdown by Main Categories of Complaints Received in 1998

Supplementary Welfare Allowance		154
- Rent and mortgage allowances	74
- Exceptional needs payments	40
- Back to school - clothing/footwear allowance	6
- Miscellaneous	34
Health Services (General)		72
- Medical cards	36
- Access to medical records	20
- Drugs, medicines and appliances	13
- Miscellaneous	3
Hospital Services		62
- Nursing homes/long-stay	36
- Miscellaneous	26
Child Care/Social Work Services		32
Dental Services		29
Delay/Failure to Reply		25
Cash Payments (other than SWA)		21
Services for the Elderly		20
- Housing aid	12
- Home help	8
Miscellaneous		67
TOTAL		482

17. Valid Complaints Received by County in 1998

Carlow	28
Cavan	34
Clare	76
Cork	297
Donegal	127
Dublin	727
Galway	190
Kerry	98
Kildare	78
Kilkenny	45
Laois	150
Leitrim	26
Limerick	151
Longford	31
Louth	46
Mayo	127
Meath	49
Monaghan	25
Offaly	38
Roscommon	46
Sligo	73
Tipperary	94
Waterford	84
Westmeath	66
Wexford	51
Wicklow	83
Outside Republic	36
TOTAL	2,876

18. Analysis of Complaints Completed in 1998

19. Civil Service - Complaints Completed in 1998

	Resolved	Assistance Provided	Discontinued	Withdrawn	Not Upheld	Total Completed
Social, Community and Family Affairs	87	416	148	14	223	888
Agriculture and Food	6	61	39	2	123	231
Education and Science	35	21	38	3	52	149
Revenue	7	30	44	3	55	139
Environment and Local Government	6	3	7	0	9	25
Health and Children	5	4	5	1	1	16
Justice, Equality and Law Reform	1	8	1		3	13
Land Registry	6	1	3		2	12
Marine and Natural Resources	1	7			1	9
Enterprise, Trade and Employment		3	3		2	8
Office of Public Works		2	1		2	5
Others	3	20	2	1	15	41
TOTAL	157	576	291	24	488	1,536

20. Local Authorities - Complaints Completed in 1998

	Resolved	Assistance Provided	Discontinued	Withdrawn	Not Upheld	Total Completed
Carlow	2	4				6
Cavan	1	2	1		6	10
Clare	7	6	3		6	22
Cork Corp.	6	2	3		4	15
Cork County	5	12	7		13	37
Donegal	11	8	6		12	37
Dublin Corp.	17	17	6		21	61
D�n Laoghaire - Rathdown	13	4	5		3	25
Fingal	14	6	1	1	9	31
Galway Corp.	11	3	1		9	24
Galway County	14	3	5		4	26
Kerry	8	6	5	1	9	29
Kildare	8	2	1		1	12
Kilkenny	2	1	2		2	7
Laois	11	8	7		11	37
Leitrim		1	3		4	8
Limerick Corp.	7	3	3		4	17
Limerick County	2	2	3		6	13
Longford	2	2			1	5
Louth	5	10	3	1	4	23
Mayo	15	5	6		16	42
Meath	6	2	2		5	15
Monaghan	1	4	4		2	11
Offaly	3	1			4	8
Roscommon	2	2	2		4	10
Sligo	7	2	1		3	13
South Dublin	15	2	9		5	31
Tipperary (NR)	2	4			3	9
Tipperary (SR)	2	4	4		5	15
Waterford Corp.	9	5	3	1	4	22
Waterford County		3	1		3	7
Westmeath	5	4	5	1	6	21
Wexford	4	7	3		2	16
Wicklow	9	11	2		7	29
TOTAL	226	158	107	5	198	694

Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures.

21. Health Boards - Complaints Completed in 1998

	Resolved	Assistance Provided	Discontinued	Withdrawn	Not Upheld	Total Completed
Eastern	22	89	19	3	43	176
Midland	7	19	9	2	6	43
Mid-Western	7	33	4	1	2	47
North Eastern	5	13	4	0	13	35
North Western	4	14	2	0	7	27
South Eastern	7	21	5	0	4	37
Southern	11	32	10	2	23	78
Western	9	33	9	5	13	69
TOTAL	72	254	62	13	111	512

22. Telecom �ireann / An Post - Complaints Completed in 1998

	Resolved	Assistance Provided	Discontinued	Withdrawn	Not Upheld	Total Completed
TELECOM �IREANN	47	44	31	1	114	237
AN POST	1	34	10	0	28	73
TOTAL	48	78	41	1	142	310

23. Analysis of Invalid Complaints Received in 1998

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