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The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lr. Leeson Street, Dublin 2.
Tel: +353-1-639 5600
Lo-call: 1890 223030
Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie
Annual Report of the Ombudsman 2003
Annual Report of the Ombudsman 2003
Chapter 1
Chapter 2
Chapter 2 - Assisting the Vulnerable and the Marginalised in Society
Chapter 2 - Dún Laoghaire - Rathdown County Council - Disabled Persons Grant
Chapter 2 - Ballinasloe Town Council - Disabled Persons Grant
Chapter 2 - Tipperary Town Council - Disabled Persons Grant
Chapter 2 - South Western Area Health Board - Foster Care Allowance
Chapter 2 - Southern Health Board - accommodation and adequate medical assistance
Chapter 2 - Northern Area Health Board - Domiciliary Care Allowance
Chapter 2 - Department of Education and Science - School transport for a child with disabilities
Chapter 3
Civil Service
Chapter 3 - Office of the Revenue Commissioners - Income Tax Relief on Tuition Fees
Chapter 3 - Department of Social and Family Affairs - Carers Allowance Refused
Chapter 3 - Department of Agriculture and Food - Dispute over Repayment Procedures
Health Boards
Chapter 3 - Midland Health Board - Communication Difficulties in Relation to Stillbirth
Chapter 3 - East Coast Area Health Board - Complaint About Patient Charges
Chapter 3 - Midland Health Board - Orthodontic Treatment Refused
Chapter 3 - Southern Health Board - Shortfall in Nursing Home Fees
Chapter 2 - South Western Area Health Board - Nursing Home Subvention Arrears
Local Authorities
Chapter 3 - Mayo County Council - Essential Repairs Grant Refused
Chapter 3 - Carlow County Council - Administrative Error in Planning Process
Chapter 3 - Kildare County Council - Dispute Over Scheme of Letting Priorities
Chapter 3 - Mayo County Council - Obligations Under the Consumer Credit Act, 1995
Chapter 4 - The Year in Review
Chapter 4 - Business Planning Activity in 2003
Chapter 4 - Service to Our Clients
Chapter 4 - Progress Report on Our Human Resource Management (HRM) Strategy
Chapter 4 - Office Statement of Strategy 2004-2006
Chapter 4 - Other Management Activity
Chapter 4 - Redress for Taxpayers - Implementation of Recommendations
Chapter 4 - Local Authority Performance on Planning
Chapter 4 - The Ombudsman's Remit
Chapter 4 - Public Bodies and Access to Information
Chapter 4 - The Ombudsman and Legal Professional Privilege
Chapter 4 - Compensation for Loss of Purchasing Power to Pensioners in Superannuation Schemes
Chapter 4 - Public Access and Awareness
Chapter 4 - Visitors to my Office
Chapter 4 - Notices Issued under Section 7 of the Ombudsman Act, 1980
Chapter 5 - Statistics
Chapter 5 - 1 Overview of 2003 Complaints
Chapter 5 - 2 Ten Year Trend of Valid Complaints Received - Overview
Chapter 5 - 3 Analysis of Valid Complaints Received in 2003
Chapter 5 - 4 Three Year Comparison - Valid Complaints Received
Chapter 5 - 5. Civil Service - Valid Complaints Received in 2003
Chapter 5 - 6. Local Authorities - Valid Complaints Received in 2003
Chapter 5 - 7. Health Boards - Valid Complaints Received in 2003
Chapter 5 - 8. An Post - Valid Complaints Received in 2003
Chapter 5 - 15. Local Authorities - Breakdown by Main Categories of Complaint Received in 2003
Chapter 5 - 16. Health Boards - Breakdown by Main Categories of Complaint Received in 2003
Chapter 5 - 17. Valid Complaints Received by County in 2003
Chapter 5 - 18. Analysis of Complaints Completed in 2003
Chapter 5 - 19. Civil Service - Complaints Completed in 2003
Chapter 5 - 20. Local Authorities - Complaints Completed in 2003
Chapter 5 - 21. Health Boards - Complaints Completed in 2003
Chapter 5 - 22. An Post - Complaints Completed in 2003
23. Analysis of Invalid Complaints Received in 2003
Chapter 6 - Staff
2003 Annual Report Text Download (rtf, 665 kb)
2003 Annual Report PDF Download (pdf, 1,065 kb)
