Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

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Annual Report of the Ombudsman 2003

Chapter 4 - Office Statement of Strategy 2004-2006

Office Statement of Strategy 2004-2006

With the assistance of outside facilitators the Ombudsman/Information Commissioner and Senior Management drafted proposals for a Statement of Strategy covering the period 2004-2006. The Strategy encompasses the Office of the Ombudsman, the Office of the Information Commissioner and the Secretariat to the Standards in Public Office Commission. Following a widespread consultation process with staff throughout the organisation and the Partnership Committee an agreed Strategy was finalised which identified four High Level Goals to guide the work of the organisation over the next three years. These are:

High Level Goal 1

We will deliver a high quality service to our clients that is efficient, easily accessible, and that produces clear and fair decisions.

High Level Goal 2

We will work with the public bodies and institutions within our remit to support them in achieving and maintaining the highest standards in their interactions with individual service users.

High Level Goal 3

We will commit the experience and authority of the Office to serve civil society and, working together with those institutions and public bodies falling within our remit, we will seek to ensure that the public interest is properly served.

High Level Goal 4

We will develop as a best practice organisation operating to the highest standards in the delivery of our services.

Flowing from the High Level Goals a range of supporting actions has been identified which will in turn feed in to the new round of annual business plans for the three constituent Offices over the period of the Strategy. Objectives will be delivered by means of activities at Corporate level, Business Unit level and through goals and activities agreed between managers and each member of staff which will be set out in individual performance management goals and objectives.

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