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Annual Report of the Ombudsman 2003

Chapter 4 - Public Access and Awareness

Public Access and Awareness

During the year my Office continued the important work of bringing our services to local areas throughout the country and in Dublin in order to increase access and awareness among the general public. My staff carried out monthly visits to a number of Citizens Information Centres (CICs) and there were also one-day regional visits to two locations.

In 2003 the CIC visits were to Cork, Limerick, Galway and Coolock. A total of 263 new complaints were received during these CIC visits of which 182 were valid and 81 (or 31%) were invalid. Once again we are indebted to the CICs for their support in delivering this service.

Staff from my Office also made one-day visits to Galway and Waterford. A total of 135 new complaints were received as a result of these visits, of which 113 were valid and 22 (or 16%) were invalid. The combined total of new valid complaints received as a result of the monthly and one-day visits amounted to 295. Details of the 2004 programme of visits are available from my Office's website at www.ombudsman.ie

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