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The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lr. Leeson Street, Dublin 2.
Tel: +353-1-639 5600
Lo-call: 1890 223030
Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie
Annual Report of the Ombudsman 2007
Chapter 5 : Statistics - Part I
TABLE 1 : Overview of 2007 complaints |
|
| Complaints | Numbers |
| Received in 2007 | 3650 |
| Outside Jurisdiction | 1072 |
| Total within Jurisdiction | 2578 |
| Carried forward from 2006 | 896 |
| Total on hand for 2007 | 3474 |
Completed in 2007 |
2520 |
Carried forward to 2008 |
954 |
Enquiries |
9334 |
TABLE 2 : 10 Year Trend of Valid Complaints Received |
|
1998 |
2876 |
1999 |
2685 |
2000 |
2136 |
2001 |
2539 |
2002 |
2326 |
2003 |
2213 |
2004 |
2064 |
2005 |
2243 |
2006 |
2245 |
2007 |
2578 |
TABLE 3 : Analysis of Valid Complaints Received in 2007 * |
|
Civil Service |
1066 |
Local Authorities |
860 |
Health Service Executive |
571 |
An Post |
78 |
Total |
2575 |
* Compaints under the Disability Act 2005 are accounted for separately in Table 9.
TABLE 4 : Three Year Comparison - Valid Complaints Received |
|
2007 * |
2575 |
2006 |
2245 |
2005 |
2243 |
TABLE 5 : Civil Service - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
Social and Family Affairs ( See 10 (a) ) |
94 |
470 |
564 |
Justice, Equality and Law Reform ( See 10 (e) ) |
26 |
149 |
175 |
Agriculture, Fisheries and Food ( See 10 (b) ) |
39 |
113 |
152 |
Revenue ( See 10 (d) ) |
27 |
116 |
143 |
Education and Science ( See 10 (c) ) |
25 |
86 |
111 |
Transport ( See 10 (i) ) |
6 |
19 |
25 |
Environment, Heritage and Local Government ( See 10 (f) ) |
8 |
16 |
24 |
Health and Children ( See 10 (h) ) |
9 |
14 |
23 |
Foreign Affairs ( See 10 (j) ) |
2 |
13 |
15 |
Communications, Energy and Natural Resources ( See 10 (g) ) |
4 |
10 |
14 |
Enterprise, Trade and Employment ( See 10 (k) ) |
1 |
10 |
11 |
Others |
8 |
50 |
58 |
Total |
249 |
1066 |
1315 |
TABLE 6 : Local Authorities - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
Carlow |
6 |
7 |
13 |
Cavan |
10 |
5 |
15 |
Clare |
15 |
16 |
31 |
Cork City Council * |
1 |
41 |
42 |
Cork County * |
29 |
54 |
83 |
Donegal |
23 |
32 |
55 |
Dublin City Council * |
29 |
66 |
95 |
Dún Laoghaire - Rathdown |
13 |
49 |
62 |
Fingal |
21 |
44 |
65 |
Galway City Council * |
13 |
23 |
36 |
Galway County * |
20 |
41 |
61 |
Kerry * |
19 |
41 |
60 |
Kildare |
20 |
24 |
44 |
Kilkenny |
8 |
16 |
24 |
Laois * |
13 |
34 |
47 |
Leitrim |
3 |
7 |
10 |
Limerick City Council * |
4 |
19 |
23 |
Limerick County * |
11 |
25 |
36 |
Longford |
1 |
5 |
6 |
Louth |
23 |
17 |
40 |
Mayo |
38 |
40 |
78 |
Meath |
17 |
29 |
46 |
Monaghan |
1 |
4 |
5 |
North Tipperary * |
7 |
19 |
26 |
Offaly |
4 |
24 |
28 |
Roscommon |
10 |
12 |
22 |
Sligo |
11 |
5 |
16 |
South Dublin |
13 |
33 |
46 |
South Tipperary * |
15 |
36 |
51 |
Waterford City Council * |
5 |
18 |
23 |
Waterford County * |
8 |
24 |
32 |
Westmeath |
14 |
9 |
23 |
Wexford |
11 |
16 |
27 |
Wicklow |
6 |
25 |
31 |
Total |
442 |
860 |
1302 |
Complaints received against Borough Councils, and Town Councils are included in the County figures.
*Monthly CIC visits or one-day visits were made to these counties in 2007 and this is likely to have affected the number of complaints received
HEALTH SERVICE EXECUTIVE STRUCTURE
Dublin Mid-Leinster |
South |
West |
North East |
Dublin Midlands Hospitals Group
Adelaide & Meath & National Children's Hospital, Tallaght Coombe Women's Hospital Midland Regional Hospital, Mullingar Midland Regional Hospital, Portlaoise Midland Regional Hospital, Tullamore Naas General Hospital Our Lady's Hospital for Sick Children, Crumlin
Dublin South Hospitals Group National Maternity Hospital, Holles Street Royal Victoria Eye & Ear Hospital St Colmcille's Hospital, Loughlinstown St Luke's Hospital St Michaels, Dun Laoghaire St Vincent's, Elm Park |
South-Eastern Hospitals Group
Cashel and Clonmel Kilcreene, Kilkenny Lourdes Orthopaedic Hospital South Tipperary General Hospital St Luke's General Hospital, Kilkenny Waterford Regional Hospital Wexford General Hospital
Southern Hospitals Group
Bantry General Hospital Cork University Hospital Erinville Hospital, Cork Kerry General Hospital Mallow General Hospital Mercy University Hospital, Cork South Infirmary-Victoria Hospital, Cork St Mary's Orthopaedic Hospital,Gurranabraher, Cork |
Mid-Western Hospitals Group
Mid-Western Regional Hospital, Dooradoyle Mid-Western Regional Hospital, Ennis Mid-Western Regional Hospital, Nenagh Mid-Western Regional Maternity Hospital, Limerick Mid-Western Regional Orthopaedic Hospital, Croom, Co Limerick St John's Hospital Limerick
West/North Western Hospitals Group
Letterkenny General Hospital Mayo General Hospital Merlin Park Regional Hospital Our Lady's Hospital, Manorhamilton Portincula Hospital, Ballinasloe Roscommon County Hospital Sligo General Hospital University College Hospital, Galway |
Dublin North-East Hospitals Group
Beaumont Hospital Cappagh National Orthopaedic Hospital Children's University Hospital, Temple Street Connolly Hospital,Blanchardstown Mater Misericordiae University Hospital Rotunda Hospital
North-Eastern Hospitals Group
Cavan General Hospital Louth County Hospital, Dundalk Monaghan General Hospital Our Lady Of Lourdes Hospital, Drogheda Our Lady's Hospital, Navan
|
TABLE 7(a) : H.S.E - Non-Hospitals - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
HSE: Dublin Mid-Leinster |
66 |
149 |
215 |
HSE: Dublin / North East |
34 |
116 |
150 |
HSE: West |
51 |
87 |
138 |
HSE: South |
28 |
96 |
124 |
Total |
179 |
448 |
627 |
TABLE 7(b) : H.S.E - Hospitals - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
HSE: Dublin South Hospitals Group |
1 |
20 |
21 |
HSE: West/North Western Hospitals Group |
6 |
14 |
20 |
HSE: Dublin North East Hospitals Group |
1 |
18 |
19 |
HSE: South Eastern Hospitals Group |
1 |
13 |
14 |
HSE: Mid Western Hospitals Group |
4 |
7 |
11 |
HSE: Southern Hospitals Group |
1 |
8 |
9 |
HSE: Dublin and Mid Leinster Hospitals Group |
0 |
3 |
3 |
HSE: North Eastern Hospitals Group |
0 |
1 |
1 |
14 |
84 |
98 |
TABLE 7(c) : H.S.E - Health Act 2004 Cases - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
Complaints relating to Health Repayment Scheme |
0 |
36 |
36 |
* Complaints under Section 39 of the Health Act 2004 Bodies |
0 |
2 |
2 |
* Complaints under Section 38 of the Health Act 2004 Bodies |
0 |
1 |
1 |
Total |
0 |
39 |
39 |
* These complaints relate to health or personal social services provided by a service provider who has entered into an arrangement with the HSE, or who has received assistance from the HSE for that purpose.
TABLE 8 : An Post - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
An Post |
12 |
78 |
90 |
Total |
12 |
78 |
90 |
TABLE 9 : Disability Act 2005 Cases - Valid Complaints Received in 2007 |
|||
Brought forward from 2006 |
Received in 2007 |
On hands for 2007 | |
Disability Act Complaints |
0 |
3 |
3 |
