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The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lr. Leeson Street, Dublin 2.
Tel: +353-1-639 5600
Lo-call: 1890 223030
Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie
Annual Report of the Ombudsman 2007
Chapter 5 : Statistics - Part III
TABLE 14 : Analysis of Complaints Completed in 2007 |
|
Complaint Resolved |
447 |
Partially Resolved |
33 |
Assistance Provided |
622 |
Not Upheld |
739 |
Discontinued |
594 |
Withdrawn |
85 |
Total |
2520 |
TABLE 15 : Civil Service- Complaints Completed in 2007 |
Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
Social and Family Affairs |
99 |
9 |
87 |
67 |
5 |
149 |
416 |
Justice, Equality and Law Reform |
2 |
0 |
117 |
17 |
6 |
5 |
147 |
Agriculture, Fisheries and Food |
21 |
0 |
4 |
25 |
2 |
81 |
133 |
Revenue |
32 |
2 |
23 |
26 |
6 |
39 |
128 |
Education and Science |
7 |
0 |
21 |
24 |
13 |
27 |
92 |
Transport |
2 |
0 |
12 |
3 |
2 |
5 |
24 |
Environment, Heritage and Local Government |
5 |
0 |
3 |
4 |
2 |
5 |
19 |
Foreign Affairs |
0 |
0 |
8 |
4 |
1 |
2 |
15 |
Health and Children |
2 |
1 |
4 |
5 |
0 |
1 |
13 |
Communications, Energy and Natural Resources |
0 |
0 |
6 |
2 |
1 |
2 |
11 |
Enterprise, Trade and Employment |
0 |
0 |
5 |
1 |
3 |
1 |
10 |
Others |
3 |
1 |
15 |
9 |
2 |
23 |
53 |
Total |
173 |
13 |
305 |
187 |
43 |
340 |
1061 |
TABLE 16 : Local Authorities - Complaints Completed in 2007 |
Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
Carlow |
4 |
0 |
1 |
1 |
0 |
1 |
7 |
Cavan |
5 |
0 |
5 |
1 |
0 |
0 |
11 |
Clare |
3 |
1 |
4 |
4 |
2 |
6 |
20 |
Cork City Council |
9 |
1 |
4 |
7 |
0 |
5 |
26 |
Cork County |
11 |
1 |
9 |
16 |
3 |
10 |
50 |
Donegal |
13 |
0 |
6 |
14 |
0 |
6 |
39 |
Dublin City Council |
12 |
0 |
13 |
23 |
2 |
9 |
59 |
Dún Laoghaire - Rathdown |
10 |
0 |
2 |
7 |
2 |
8 |
29 |
Fingal |
10 |
0 |
6 |
25 |
1 |
6 |
48 |
Galway City Council |
3 |
0 |
5 |
5 |
0 |
5 |
18 |
Galway County |
11 |
2 |
7 |
13 |
2 |
5 |
40 |
Kerry |
11 |
0 |
7 |
8 |
0 |
9 |
35 |
Kildare |
6 |
0 |
8 |
9 |
2 |
7 |
32 |
Kilkenny |
2 |
0 |
1 |
8 |
2 |
4 |
17 |
Laois |
7 |
1 |
3 |
13 |
0 |
2 |
26 |
Leitrim |
1 |
0 |
3 |
0 |
1 |
1 |
6 |
Limerick City Council |
2 |
1 |
3 |
8 |
0 |
1 |
15 |
Limerick County |
6 |
1 |
4 |
10 |
0 |
3 |
24 |
Longford |
1 |
0 |
1 |
1 |
0 |
0 |
3 |
Louth |
7 |
0 |
8 |
5 |
0 |
7 |
27 |
Mayo |
9 |
1 |
10 |
5 |
1 |
7 |
33 |
Meath |
5 |
0 |
8 |
8 |
0 |
3 |
24 |
Monaghan |
0 |
0 |
0 |
2 |
0 |
2 |
4 |
North Tipperary |
2 |
0 |
2 |
3 |
0 |
4 |
11 |
Offaly |
5 |
0 |
0 |
8 |
0 |
3 |
16 |
Roscommon |
3 |
0 |
3 |
5 |
0 |
4 |
15 |
Sligo |
5 |
0 |
3 |
1 |
1 |
2 |
12 |
South Dublin |
4 |
5 |
4 |
15 |
4 |
3 |
35 |
South Tipperary |
5 |
0 |
5 |
9 |
1 |
4 |
24 |
Waterford City Council |
0 |
0 |
0 |
4 |
1 |
4 |
9 |
Waterford County |
4 |
0 |
2 |
9 |
4 |
7 |
26 |
Westmeath |
3 |
0 |
4 |
1 |
1 |
3 |
12 |
Wexford |
8 |
0 |
2 |
3 |
0 |
3 |
16 |
Wicklow |
5 |
1 |
2 |
7 |
2 |
5 |
22 |
Total |
192 |
15 |
145 |
258 |
32 |
149 |
791 |
Complaints received against Borough Corporations, Urban District Councils and Town Commissioners are included in the County figures
TABLE 17(a) : H.S.E - Non-Hospitals - Complaints Completed in 2007 |
Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
HSE: Dublin Mid-Leinster |
29 |
0 |
24 |
31 |
2 |
75 |
161 |
HSE: Dublin / North East |
11 |
1 |
22 |
25 |
1 |
59 |
119 |
HSE: West |
21 |
0 |
26 |
17 |
0 |
46 |
110 |
HSE: South |
8 |
3 |
25 |
16 |
4 |
32 |
88 |
Total |
69 |
4 |
97 |
89 |
7 |
212 |
478 |
TABLE 17 (b) : H.S.E - Hospitals - Complaints Completed in 2007 |
Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
HSE: West/North Western Hospitals Group |
2 |
0 |
9 |
5 |
1 |
1 |
18 |
HSE: Dublin South Hospitals Group |
2 |
0 |
5 |
7 |
0 |
1 |
15 |
HSE: Dublin North East Hospitals Group |
0 |
0 |
3 |
9 |
1 |
0 |
13 |
HSE: Mid Western Hospitals Group |
1 |
0 |
1 |
3 |
0 |
4 |
9 |
HSE: South Eastern Hospitals Group |
0 |
1 |
2 |
4 |
0 |
2 |
9 |
HSE: Southern Hospitals Group |
0 |
0 |
0 |
4 |
0 |
0 |
4 |
HSE: Dublin and Mid Leinster Hospitals Group |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
| Total | 5 |
1 |
20 |
33 |
2 |
8 |
69 |
| TABLE 17(c) : H.S.E - Health Act 2004 Cases Complaints Completed in 2007 | Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
* Complaints against Section 38 of the Health Act 2004 Bodies |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
* Complaints against Section 39 of the Health Act 2004 Bodies |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
Complaints relating to Health Repayment Scheme |
1 |
0 |
14 |
4 |
0 |
11 |
30 |
Total |
1 |
0 |
14 |
4 |
0 |
12 |
31 |
* These complaints relate to health or personal social services provided by a service provider who has entered into an arrangement with the HSE, or who has received assistance from the HSE for that purpose.
| TABLE 18 : An Post - Complaints Completed in 2007 | Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
An Post |
7 |
0 |
41 |
20 |
1 |
18 |
87 |
Total |
7 |
0 |
41 |
20 |
1 |
18 |
87 |
|
TABLE 19 : H.S.E - Disability Act 2005 Cases Complaints Completed in 2007 |
Resolved |
Partially Resolved |
Assistance Provided |
Discontinued |
Withdrawn |
Not Upheld |
Total Completed |
Disability Act Complaints |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
Total |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
| TABLE 20 : Analysis of Invalid Complaints Received in 2007 |
|
Private Companies |
372 |
Banking/Insurance |
173 |
Public Bodies outside remit |
118 |
Courts/Gardaí |
113 |
Pay and Conditions |
79 |
Miscellaneous |
217 |
Total |
1072 |
