Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

Email

Human Resource Management Strategy (2003 - 2005)

Appendix

Action Plans for Priority Projects

Priority Area 1

Template for Development and Implementation of Induction Training

Action Item Target Date
Approval by MAC of the Report of the Working Group on Framework for Induction Training (FIT) 10 June 2003
Consultation Process with Sections on Implementation of FIT Report Completed End September 2003
Groups/Individuals Assigned to draw up Individual Modules Early October 2003
Recommendations Presented by groups/individuals to MAC on content and delivery of all Modules MAC Meeting April 2004
Recommendations Signed off by MAC MAC Meeting June 2004
Follow up report from Training Officer giving critical analysis of application of FIT for the first time Depends on date of entry of new staff member following adoption of FIT by MAC.

Priority Area 2

Development of Rewards & Motivation Policy

Action Item Target Date
Establishment of Middle Management Working Group June 2003
Meeting with facilitator Introduction to Corporate Champion July 2003
Establish Terms of Reference & work programme August 2003
Consultation with staff and, as appropriate, with public and private bodies August/December 2003, Monthly review with Corporate Champion.


Draft document - Framework for development of Rewards and Motivation Policy submitted to Partnership Committee and Management Committee February 2004
Rewards & Motivation Policy adopted by Management Committee June 2004

Priority Area 3 Monitoring PMDS Progress

Action Item Target Date
Launch of Organisational Climate Survey July 2003
Results of Organisational Climate Survey September 2003
Launch of Upward Feedback Template October 2003
Launch of Upward Feedback Code of Practice November 2003
Complete revision of PMDS documentation last quarter of 2003
E-version of documentation available Establish work programme for development of on-line PMDS Manual Upward feedback incorporated into PMDS process Commencement of new PMDS cycle January 2004
Systemic Monitoring Monthly Report to Management Committee
4% target spend on training Annual report 1st quarter 2004 and 2005.
Upward feedback fully integrated with PMDS Jan 2005

Development of Role Profiles & Competencies

Action Item Target Date
Study of HEO Role Profiles July 2003
Draft HEO Competencies Request EO/SO Role Profiles Finalise Investigator Competencies August 2003
Circulate draft HEO Competencies Draft EO Competencies Request CO & Service Officers' Role Profiles September 2003
Finalise HEO Competencies Circulate EO/SO draft Competencies Draft CO & Service Officers' Competencies October 2003
Circulate CO & Service Officers' draft Competencies Finalise EO & SO Competencies November 2003
Finalise CO & Service Officer Competencies December 2003
Development of performance levels in respect of each competency identified December 2004

Training and Development

Action Item Target Date
Draft headings for strategy August 2003
Consultation with staff and, as appropriate, with public and private bodies September 2003
Draft T&D strategy November 2003
T&D strategy in line with commitments in HR Strategy and taking account of Civil Service T&D strategy December 2003
Development of Performance indicators for use in 2004 to ensure the efficiency and effectiveness of T&D intervention First Quarter 2004
Achieve and maintain target spend of 4% of payroll on T&D in accordance with strategy Ongoing

Priority Area 4 Gender Equality Targets January 2003 - December 2007

Percentage of Female Staff in Grade Percentage Target
EO Grade - 40% Achieve an average of 50%
HEO - 63% Maintain an average of 50%
AP/Investigator - 43% Achieve an average of 50%
PO/Senior Investigator - 14% Increase to 25%

Follow Up Actions in Support of Gender Equality and Equality Targets[

Action Item Target Date
Monitor and track progress on agreed gender balance targets Quarterly monitoring, reporting to MAC & Annual analysis
Study of internal/interdepartmental competitions from a gender equality perspective After each internal/interdepartmental competition, with analysis, relevant follow-up & reporting to MAC
Monitor gender makeup of interview boards for internal/interdepartmental competitions After each internal/interdepartmental competition, with analysis, relevant follow-up & reporting to MAC
Monitor take up of family friendly initiatives and track the career progression of those staff availing of such initiatives Quarterly monitoring, reporting to MAC & Annual analysis
Monitor staff participation in training and staff development initiatives Quarterly monitoring, reporting to MAC & Annual analysis
Monitor the distribution of men & women across divisions Quarterly monitoring, reporting to MAC & Annual analysis
Monitor the potential flows, that is, the probable movement of staff at each grade, from HEO level and upward, as a result of vacancies arising through retirement over the next 3 years Quarterly monitoring, reporting to MAC & Annual analysis
Develop a gender equality guide for Interviewers & Assessors End of July 2003
Examine HR policies from a gender equality perspective and make recommendations for further actions Timescales in this area are dependent on development of policies under the HRM Strategy. Analysis will be carried out as each policy is completed. The Induction Policy to be gender proofed by September 2003

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