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Department of Agriculture, Food and Forestry - Beef Premium Scheme

Year Concluded:  2004

Complaint Details: It took the Department of Department of Agriculture, Food and Forestry 17 months to notify a farmer of the result of his application under a Beef Premium Scheme. The Department then advised him that he would not be paid for 16 of the animals for which he had applied as they were ineligible on age grounds. This decision was correct. However, the Department's long delay in notifying the farmer effectively prevented him from making an application for the animals under the terms of another scheme in the intervening period.

Outcome: The Ombudsman put it to the Department that its delay in notifying the decision on his application was a contributory factor in the failure of the farmer to claim for animals which were eligible for payment under a later scheme. The Department agreed and arranged for grants to be paid under the terms of the later scheme.

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