Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

Email

Information Manual (S15)

FEES

Fees may be charged as follow:

- in respect of personal records, fees in respect of the cost of copying the records
requested will not apply, save where a large number of records are involved;

- in respect of other (non-personal) information, fees may be charged in respect of
the time spent in efficiently locating and copying records, based on a standard
hourly rate, to be prescribed by the Minister of Finance. No charges may apply
in respect of the time spent by public bodies in considering requests.

A deposit may be payable where the total fee is likely to exceed £40. In these
circumstances, the public body must, if requested, assist the member of the public to
amend the request so as to reduce or eliminate the amount of the deposit.

Charges may be waived in the following circumstances:

- where the cost of collecting and accounting for the fee would exceed the amount
of the fee:

- where the information would be of particular assistance to the understanding of
an issue of national importance; or,

- in the case of personal information, where such charges would not be reasonable
having regard to the means of the requester.

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