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Twentieth Anniversary Conference

Dáta eisiúnta: 15.10.2004

This year is the 20th anniversary of the establishment of the Office of the Ombudsman. As part of the celebrations to mark the event, the Ombudsman, Emily O'Reilly, is hosting a conference in the Shelbourne Hotel, Dublin on October 15th. A large number of guests from home and abroad has been invited to the conference.

The distinguished speakers who will attend the conference include former Taoiseach, Dr Garret FitzGerald, Ms Ann Abraham, UK Parliamentary Ombudsman and Health Service Ombudsman for England, Mr Tom Frawley, Commissioner for Complaints and Assembly Ombudsman for Northern Ireland, Mr Donncha O'Connell Law Lecturer, University College Galway and Mr Eddie Sullivan, Secretary General for Public Service Management and Development, Department of Finance. The conference will conclude with a panel discussion involving, among others, Emily O'Reilly and her predecessor Kevin Murphy. Ms Olivia O'Leary, journalist and broadcaster, has agreed to act as Chairperson for the conference.

Unfortunately, due to illness, the former Taoiseach, Dr Garret FitzGerald who was originally scheduled to speak at the conference will be unable to attend. Mr Dick Roche, Minister for the Environment, Heritage and Local Government has kindly agreed to speak at the conference on the topic of "Accountability in the Irish Public Service".

Biographical Details of Speakers/Panel Members

ANN ABRAHAM

Ms Ann Abraham took up the posts of Parliamentary Commissioner for Administration (Ombudsman) and Health Service Commissioner for England in November 2002.

Prior to this, Ms Abraham was Legal Services Ombudsman for England and Wales from September 1997 to October 2002. She was a member of the Wicks Committee (the Committee on Standards in Public Life) from January 2000 to October 2002. She was elected to the Executive Committee of the British and Irish Ombudsman Association in May 2001 and became Chair of that body in May 2004.

Ann Abraham graduated from the University of London in 1974. She worked as a Housing Manager in local government from 1975 to 1980, and from 1980 to 1990 held a variety of posts in the Housing Corporation, including Regional Director and Operations Director. From 1991 to 1997 she was Chief Executive of the National Association of Citizens Advice Bureaux and from 1997 to 2001 was a non-executive director of the Benefits Agency.

DR GARRET FITZGERALD

Garret FitzGerald became a Senator in 1965 and was first elected to Dáil Éireann in 1969 when he served as Opposition Spokesman on Education. He became Minster for Foreign Affairs in the Fine Gael/Labour Coalition Government of 1973 and became leader of Fine Gael in 1977. In June 1981 Garret FitzGerald became Taoiseach and served until March 1982. He served a second period as Taoiseach from December 1982 to March 1987. It was during this period that the Office of the Ombudsman was established and Ireland's first Ombudsman, Michael Mills was appointed. Garret retired from politics in 1992 although he came out of political retirement to campaign actively in the second referendum campaign on the Nice Treaty in 2002.

Garret is a member of the Council of State and Chancellor of the National University of Ireland. He published his autobiography, All in a Life in 1991 and his other books include Towards a New Ireland (1972), Unequal Partners (1991) and Reflections on the Irish State (2002). He writes a weekly column in the Irish Times on social, political and economic matters.

TOM FRAWLEY

In September 2002 Tom Frawley became Assembly Ombudsman and Northern Ireland Commissioner for Complaints.

Tom was born in Limerick but moved to Belfast at the age of eleven and studied at St. Mary's Grammar School in Belfast and graduated from Trinity College Dublin in 1971. In 1973 he was appointed Unit Administrator at Ulster Hospital, Dundonald and his career in the health services took him to North and West Belfast and Lisburn.

In 1980 he became Chief Administrative Officer in the Western Social Services Board, at the age of 29, he became the Board's Manager, the youngest person in the UK to be appointed to such a post. In 1985, following the Griffiths Report, he was appointed General Manager of the Western Health Board.

A series of fellowships led to health care study visits to the United States, Australia and New Zealand. In 1994 he headed a Northern Ireland team which won a competitive tender to advise on the development of the health service in Zimbabwe. At home he helped to set up a North-South organisation of neighbouring health boards with the aim of mutual help, understanding and shared service development.

In 2001, as Ombudsman, the Standards and Privileges Committee of the Assembly asked Tom to provide an investigatory service to support the Committee in its consideration of complaints against members of the Northern Ireland Assembly.

In June 2002, at the invitation of the Office of the First Minister and Deputy First Minister, he became Chair of the Panel of Experts that was appointed to support the Review of Public Administration.

In September 2004 he was elected as one of the four European directors of the International Ombudsman Institute.

KEVIN MURPHY

Kevin Murphy succeeded Michael Mills to become Ireland's second Ombudsman on 1st November 1994 and he held the post until 1st June 2003. Prior to his appointment he was Secretary in charge of the Public Service at the Department of Finance.

During his eleven years as Secretary, Kevin Murphy was responsible for all matters relating to the management, organisation, staffing and reform of the Irish civil service. He represented the Government as employer in negotiations which resulted in the various national economic and social programmes. He was also Chairman of the Top Level Appointments Committee which advises the Government on appointments to the very top levels of the Irish civil service.

During his term as Ombudsman he was a member of the Public Offices Commission (now known as the Standards in Public Office Commission) set up under the Ethics in Public Office Act, 1995 and of the Dáil Constituency Commission. He was also a member of the Referendum Commission set up under the Referendum Act, 1998 with the function of running information campaigns in the run up to referendums. On 20 April 1998 Kevin Murphy was appointed as Ireland's first Information Commissioner and held that post until 1 June 2003 when he was succeeded by Emily O'Reilly. The Information Commissioner is responsible for reviewing decisions by public bodies to refuse information under the Freedom of Information Act, 1997 which came into force in April 1998.

DONNCHA O'CONNELL

Donncha O'Connell is a qualified Barrister and Lecturer in Law at the Faculty of Law, NUI, Galway where he teaches Constitutional Law, European Human Rights and Legal Systems. He is the Irish member of the EU Network of Independent Experts on Fundamental Rights established by the European Commission in 2002 and was (from 1999-2002) the first full-time Director of the Irish Council for Civil Liberties. He is the co-editor of a forthcoming monograph series, Justice in Controversy, to be published by Irish Academic Press.

EMILY O'REILLY

Emily O'Reilly was appointed as Ireland's third Ombudsman on 1st June 2003. Prior to her appointment she was a journalist and author and had been a political correspondent for various media since 1989.

Emily O'Reilly was also appointed as Ireland's second Information Commissioner under the Freedom of Information Act, 1997 on 1st June 2003. In this role she reviews decisions by public bodies relating to the right of access of members of the public to records held by those public bodies

Emily O'Reilly is also a member of the Standards in Public Office Commission which was set up under the Ethics in Public Office Act, 1995 and in addition she is a member of the Dáil Constituency Commission.

As Ombudsman, Emily O'Reilly was a member of the Referendum Commission which was established under the Chairmanship of Mr Justice Nicholas Kearns to run the public information campaign on the referendum on Irish citizenship held in June this year.

Emily O'Reilly is a native of Tullamore County Offaly and is married with five children. She was educated at University College Dublin and Trinity College Dublin. She was also the recipient of a Nieman Fellowship in Journalism at Harvard University, Cambridge USA.

DICK ROCHE

Dick Roche was appointed Minister for the Environment, Heritage and Local Government in September 2004. He is a former university lecturer in Public Administration, Public Finance, and the Institutions and Policies of the European Union.

Dick Roche has previously served as Minister of State at the Department of the Taoiseach and Minister of State at the Department of Foreign Affairs with special responsibility for European Affairs from 6 June 2002.

Dick represented the Government of Ireland on the Convention on the Future of Europe. As Minister for European Affairs he was responsible for co-ordinating Ireland's Sixth Presidency of the European Union.

Dick was first elected to the Dáil in 1987. He was re-elected in 1989 and in 1997. Dick served in Seanad Éireann as a Taoiseach's nominee from November 1992 to February 1993. He was re-elected to Seanad Éireann on the Administrative Panel in 1993.

In the Dáil, Dick served as Chairman of the Oireachtas Joint Committee on the Strategic Management Initiative 1997-2002 and as Chairman of the Oireachtas Joint Committee on State-Sponsored Bodies 1989-1992. Dick was a member of a number of other Oireachtas committees including the Oireachtas Joint Committee on Public Enterprise and the Dáil Committee on Procedures and Privileges.

Dick is a former member of:

The Irish Commission for Justice and Peace (Chairman 1985-1986);
Institute of Public Administration;
International Ombudsman Institute;
Association of Graduates in Public Administration;
Irish Council of the European Movement.

In 1978 Dick was awarded the United Nations Human Rights Fellowship. He is author of many articles on public administration in Ireland.

EDDIE SULLIVAN

Since joining the Irish Civil Service Eddie has worked in a number of different areas primarily in what was then the Department of Social Welfare and now the Department of Social and Family Affairs. From 1976 to 1980 he worked in the Management Services Unit of the then Department of the Public Service.

In 1994 he was appointed Director General of the Social Welfare Services Office with responsibility for the operational management of all the Department's social welfare schemes and services. He was a non-executive Director on the Board of An Post from 1992 to 1997.

He was appointed Secretary General of the Department of Social Welfare from May 1997.

In March 2002 he was appointed by the Government to the post of Secretary General (Public Service Management and Development) at the Department of Finance, with responsibility for public service pay, civil service organisational issues (systems, structures, staffing administrative budgets and information technology). He is:

Chairman of the Top Level Appointments Committee which makes recommendations to the Government and to Ministers on appointments to Secretary General and Assistant Secretary level posts in Government Departments; Chairman of the Committee for Performance Awards which approves performance related awards for Assistant and Deputy Secretary level posts across the civil service; Board member of the European Institute of Public Administration, Maastricht and the Louvain Institute for Ireland in Europe.

Eddie was born and reared in Dublin. He was educated at Scoil Colmcille, Marlboro Street, Dublin and St. Aidan's CBS, Whitehall, Dublin. He is a graduate of the Institute of Public Administration (IPA), Trinity College Dublin (TCD) and Dublin City University (DCU).

Background to the Office of the Ombudsman

The word "Ombudsman" is Swedish in origin and means a representative or agent of the people. The King of Sweden appointed the first Ombudsman as long ago as 1809 to investigate complaints against the King's ministers. The Swedish Office long remained unique. In 1919 Finland, after gaining its independence from Russian rule inaugurated an Ombudsman's Office. This, however, attracted little attention in other countries. It was not until Denmark, in 1954, established an Ombudsman's Office that the concept began to attract general attention in countries outside Scandinavia. In 1962 - New Zealand - a country with an administrative system similar to Ireland's - became the first English-speaking country to appoint an Ombudsman. The United Kingdom followed with the appointment of a Parliamentary Commissioner for Administration in 1967 and a separate Commissioner for Northern Ireland was appointed in 1969. The last thirty years have witnessed a dramatic growth in the institution throughout the world and there are now almost 110 ombudsman offices worldwide. The legislation which set up an Irish Ombudsman was the Ombudsman Act, 1980 and the first Ombudsman, Michael Mills, took up office in 1984. He served until 1994 and was followed by Mr Kevin Murphy who held Office until June, 2003 when he was succeeded by the current Ombudsman, Emily O'Reilly.

The Office of the Ombudsman investigates complaints about the administrative actions of Government Departments, Health Boards and local authorities and An Post. By the end of 2003 nearly 60,000 valid complaints were handled by the Office. In about 40% of cases some form of redress is achieved. The Office deals with up to 10,000 queries from the public on an annual basis. The role of the Office is not simply to examine individual complaints but also to ensure a better quality service to customers or clients of public bodies by improving the system of public administration.

Each month, the Ombudsman's staff visit Cork, Limerick, Galway and Coolock in Dublin to take complaints from members of the public. The Office also visits regional centres throughout Ireland on a regular basis.

Further information on how to make a complaint is available on the Office's website -www.ombudsman.ie - or by telephoning LoCall 1890-22 30 30

For further information contact: Tom Morgan, Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. Tel:- (01) 6395620 e-mail: tom_morgan@ombudsman.gov.ie

Note for Editors:

Conference Agenda

• Twentieth Anniversary Conference - Office of the Ombudsman
• Shelbourne Hotel -Friday 15th October 2004
• "Accountability, Good Governance and the Ombudsman"
• (Chairperson - Ms Olivia O'Leary)

9.15 am - 9.45 am
Registration and Coffee

9.45 am - 9.50 am
Introduction Mr Pat Whelan, Director General, Office of the Ombudsman

9.50 am - 10.00 am
Opening Address Ms Emily O'Reilly, Ombudsman

Session 1

"Democratic Accountability and Good Governance"

10.00 am - 10.30 am	Mr Dick Roche, Minister for the Environment, Heritage and Local Government "Accountability in the Irish Public Service"
10.30 am - 11.00 am	Ms Ann Abraham, UK Parliamentary Ombudsman and Health Service Ombudsman for England "Good Governance from a UK Ombudsman's Perspective"
11.00 am - 11.30 am	Coffee Break

Session 2

"Democratic Accountability and Good Governance" (contd.)

11.30 am - 12.00	Dr Tom Frawley, Commissioner for Complaints and Assembly Ombudsman for Northern Ireland "The Ombudsman and the Northern Ireland Assembly"
12.00 -12.30 pm	Mr Eddie Sullivan, Secretary General, Public Service Management and Development, Department of Finance "Promoting higher standards of Public Administration"
12.30 pm - 1.00 pm	Discussion
1.00 pm -2.00 pm	Buffet Lunch

Session 3

"New Challenges"

2.00 pm -2.30 pm

Mr Donncha O'Connell, Law Lecturer, NUI Galway "Immigrants and Asylum-Seekers - Fair and Sound Administration?"

Session 4

"Conclusions and Panel Discussion"

2.30 pm -2.45 pm	Ms Olivia O'Leary, Chairperson "Key Challenges for the Office of the Ombudsman"
2.45 pm -3.30 pm	Panel Discussion Ms Emily, O'Reilly, Ombudsman, Mr Kevin Murphy, former Ombudsman, Dr Tom Frawley, Commissioner for Complaints and Assembly Ombudsman for Northern Ireland Ms Ann Abraham, UK Parliamentary Ombudsman and Health Service Ombudsman for England
3.30 pm -3.45 pm	Closing Address Ms Emily O'Reilly, Ombudsman

Biographical Details of Speakers/Panel Members

ANN ABRAHAM

Ms Ann Abraham took up the posts of Parliamentary Commissioner for Administration (Ombudsman) and Health Service Commissioner for England in November 2002.

Prior to this, Ms Abraham was Legal Services Ombudsman for England and Wales from September 1997 to October 2002. She was a member of the Wicks Committee (the Committee on Standards in Public Life) from January 2000 to October 2002. She was elected to the Executive Committee of the British and Irish Ombudsman Association in May 2001 and became Chair of that body in May 2004.

Ann Abraham graduated from the University of London in 1974. She worked as a Housing Manager in local government from 1975 to 1980, and from 1980 to 1990 held a variety of posts in the Housing Corporation, including Regional Director and Operations Director. From 1991 to 1997 she was Chief Executive of the National Association of Citizens Advice Bureaux and from 1997 to 2001 was a non-executive director of the Benefits Agency.

DR GARRET FITZGERALD

Garret FitzGerald became a Senator in 1965 and was first elected to Dáil Éireann in 1969 when he served as Opposition Spokesman on Education. He became Minster for Foreign Affairs in the Fine Gael/Labour Coalition Government of 1973 and became leader of Fine Gael in 1977. In June 1981 Garret FitzGerald became Taoiseach and served until March 1982. He served a second period as Taoiseach from December 1982 to March 1987. It was during this period that the Office of the Ombudsman was established and Ireland's first Ombudsman, Michael Mills was appointed. Garret retired from politics in 1992 although he came out of political retirement to campaign actively in the second referendum campaign on the Nice Treaty in 2002.

Garret is a member of the Council of State and Chancellor of the National University of Ireland. He published his autobiography, All in a Life in 1991 and his other books include Towards a New Ireland (1972), Unequal Partners (1991) and Reflections on the Irish State (2002). He writes a weekly column in the Irish Times on social, political and economic matters.

TOM FRAWLEY

In September 2002 Tom Frawley became Assembly Ombudsman and Northern Ireland Commissioner for Complaints.

Tom was born in Limerick but moved to Belfast at the age of eleven and studied at St. Mary's Grammar School in Belfast and graduated from Trinity College Dublin in 1971. In 1973 he was appointed Unit Administrator at Ulster Hospital, Dundonald and his career in the health services took him to North and West Belfast and Lisburn.

In 1980 he became Chief Administrative Officer in the Western Social Services Board, at the age of 29, he became the Board's Manager, the youngest person in the UK to be appointed to such a post. In 1985, following the Griffiths Report, he was appointed General Manager of the Western Health Board.

A series of fellowships led to health care study visits to the United States, Australia and New Zealand. In 1994 he headed a Northern Ireland team which won a competitive tender to advise on the development of the health service in Zimbabwe. At home he helped to set up a North-South organisation of neighbouring health boards with the aim of mutual help, understanding and shared service development.

In 2001, as Ombudsman, the Standards and Privileges Committee of the Assembly asked Tom to provide an investigatory service to support the Committee in its consideration of complaints against members of the Northern Ireland Assembly.

In June 2002, at the invitation of the Office of the First Minister and Deputy First Minister, he became Chair of the Panel of Experts that was appointed to support the Review of Public Administration.

In September 2004 he was elected as one of the four European directors of the International Ombudsman Institute.

KEVIN MURPHY

Kevin Murphy succeeded Michael Mills to become Ireland's second Ombudsman on 1st November 1994 and he held the post until 1st June 2003. Prior to his appointment he was Secretary in charge of the Public Service at the Department of Finance.

During his eleven years as Secretary, Kevin Murphy was responsible for all matters relating to the management, organisation, staffing and reform of the Irish civil service. He represented the Government as employer in negotiations which resulted in the various national economic and social programmes. He was also Chairman of the Top Level Appointments Committee which advises the Government on appointments to the very top levels of the Irish civil service.

During his term as Ombudsman he was a member of the Public Offices Commission (now known as the Standards in Public Office Commission) set up under the Ethics in Public Office Act, 1995 and of the Dáil Constituency Commission. He was also a member of the Referendum Commission set up under the Referendum Act, 1998 with the function of running information campaigns in the run up to referendums. On 20 April 1998 Kevin Murphy was appointed as Ireland's first Information Commissioner and held that post until 1 June 2003 when he was succeeded by Emily O'Reilly. The Information Commissioner is responsible for reviewing decisions by public bodies to refuse information under the Freedom of Information Act, 1997 which came into force in April 1998.

DONNCHA O'CONNELL

Donncha O'Connell is a qualified Barrister and Lecturer in Law at the Faculty of Law, NUI, Galway where he teaches Constitutional Law, European Human Rights and Legal Systems. He is the Irish member of the EU Network of Independent Experts on Fundamental Rights established by the European Commission in 2002 and was (from 1999-2002) the first full-time Director of the Irish Council for Civil Liberties. He is the co-editor of a forthcoming monograph series, Justice in Controversy, to be published by Irish Academic Press.

EMILY O'REILLY

Emily O'Reilly was appointed as Ireland's third Ombudsman on 1st June 2003. Prior to her appointment she was a journalist and author and had been a political correspondent for various media since 1989.

Emily O'Reilly was also appointed as Ireland's second Information Commissioner under the Freedom of Information Act, 1997 on 1st June 2003. In this role she reviews decisions by public bodies relating to the right of access of members of the public to records held by those public bodies

Emily O'Reilly is also a member of the Standards in Public Office Commission which was set up under the Ethics in Public Office Act, 1995 and in addition she is a member of the Dáil Constituency Commission.

As Ombudsman, Emily O'Reilly was a member of the Referendum Commission which was established under the Chairmanship of Mr Justice Nicholas Kearns to run the public information campaign on the referendum on Irish citizenship held in June this year.

Emily O'Reilly is a native of Tullamore County Offaly and is married with five children. She was educated at University College Dublin and Trinity College Dublin. She was also the recipient of a Nieman Fellowship in Journalism at Harvard University, Cambridge USA.

DICK ROCHE

Dick Roche was appointed Minister for the Environment, Heritage and Local Government in September 2004. He is a former university lecturer in Public Administration, Public Finance, and the Institutions and Policies of the European Union.

Dick Roche has previously served as Minister of State at the Department of the Taoiseach and Minister of State at the Department of Foreign Affairs with special responsibility for European Affairs from 6 June 2002.

Dick represented the Government of Ireland on the Convention on the Future of Europe. As Minister for European Affairs he was responsible for co-ordinating Ireland's Sixth Presidency of the European Union.

Dick was first elected to the Dáil in 1987. He was re-elected in 1989 and in 1997. Dick served in Seanad Éireann as a Taoiseach's nominee from November 1992 to February 1993. He was re-elected to Seanad Éireann on the Administrative Panel in 1993.

In the Dáil, Dick served as Chairman of the Oireachtas Joint Committee on the Strategic Management Initiative 1997-2002 and as Chairman of the Oireachtas Joint Committee on State-Sponsored Bodies 1989-1992. Dick was a member of a number of other Oireachtas committees including the Oireachtas Joint Committee on Public Enterprise and the Dáil Committee on Procedures and Privileges.

Dick is a former member of:

The Irish Commission for Justice and Peace (Chairman 1985-1986);
Institute of Public Administration;
International Ombudsman Institute;
Association of Graduates in Public Administration;
Irish Council of the European Movement.

In 1978 Dick was awarded the United Nations Human Rights Fellowship. He is author of many articles on public administration in Ireland.

EDDIE SULLIVAN

Since joining the Irish Civil Service Eddie has worked in a number of different areas primarily in what was then the Department of Social Welfare and now the Department of Social and Family Affairs. From 1976 to 1980 he worked in the Management Services Unit of the then Department of the Public Service.

In 1994 he was appointed Director General of the Social Welfare Services Office with responsibility for the operational management of all the Department's social welfare schemes and services. He was a non-executive Director on the Board of An Post from 1992 to 1997.

He was appointed Secretary General of the Department of Social Welfare from May 1997.

In March 2002 he was appointed by the Government to the post of Secretary General (Public Service Management and Development) at the Department of Finance, with responsibility for public service pay, civil service organisational issues (systems, structures, staffing administrative budgets and information technology). He is:

Chairman of the Top Level Appointments Committee which makes recommendations to the Government and to Ministers on appointments to Secretary General and Assistant Secretary level posts in Government Departments;

Chairman of the Committee for Performance Awards which approves performance related awards for Assistant and Deputy Secretary level posts across the civil service;

Board member of the European Institute of Public Administration, Maastricht and the Louvain Institute for Ireland in Europe.

Eddie was born and reared in Dublin. He was educated at Scoil Colmcille, Marlboro Street, Dublin and St. Aidan's CBS, Whitehall, Dublin. He is a graduate of the Institute of Public Administration (IPA), Trinity College Dublin (TCD) and Dublin City University (DCU).

Background to the Office of the Ombudsman

The word "Ombudsman" is Swedish in origin and means a representative or agent of the people. The King of Sweden appointed the first Ombudsman as long ago as 1809 to investigate complaints against the King's ministers. The Swedish Office long remained unique. In 1919 Finland, after gaining its independence from Russian rule inaugurated an Ombudsman's Office. This, however, attracted little attention in other countries. It was not until Denmark, in 1954, established an Ombudsman's Office that the concept began to attract general attention in countries outside Scandinavia. In 1962 - New Zealand - a country with an administrative system similar to Ireland's - became the first English-speaking country to appoint an Ombudsman. The United Kingdom followed with the appointment of a Parliamentary Commissioner for Administration in 1967 and a separate Commissioner for Northern Ireland was appointed in 1969. The last thirty years have witnessed a dramatic growth in the institution throughout the world and there are now almost 110 ombudsman offices worldwide. The legislation which set up an Irish Ombudsman was the Ombudsman Act, 1980 and the first Ombudsman, Michael Mills, took up office in 1984. He served until 1994 and was followed by Mr Kevin Murphy who held Office until June, 2003 when he was succeeded by the current Ombudsman, Emily O'Reilly.

The Office of the Ombudsman investigates complaints about the administrative actions of Government Departments, Health Boards and local authorities and An Post. By the end of 2003 nearly 60,000 valid complaints were handled by the Office. In about 40% of cases some form of redress is achieved. The Office deals with up to 10,000 queries from the public on an annual basis. The role of the Office is not simply to examine individual complaints but also to ensure a better quality service to customers or clients of public bodies by improving the system of public administration.

Each month, the Ombudsman's staff visit Cork, Limerick, Galway and Coolock in Dublin to take complaints from members of the public. The Office also visits regional centres throughout Ireland on a regular basis.

Further information on how to make a complaint is available on the Office's website -www.ombudsman.ie - or by telephoning LoCall 1890-22 30 30

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